TERMS AND CONDITIONS

Free Room Upgrades
Featured hotels will allocate you the best available room on the morning of arrival at no extra charge.

What happens when the booking has been submitted?
Your booking will be transmitted to Classic Britain central reservations by secure server, using the latest encryption technology. As soon as you have submitted your details, your reservation will be treated as confirmed. Classic Britain will email reconfirmation to you within 24 hours. Please note, we undertake to provide you with the most up to date availability in all our hotels. However on extreme occasions, we may have to decline a booking, especially in peak periods such as July and August, when availability changes frequently. If this should happen, we will automatically confirm your second option hotel, if highlighted, or offer you an alternative hotel to your email address. We guarantee no deposit will be taken from your card. You pay the full amount at the hotel.

The special rates we feature on this site, are the best available, and cannot be used in conjunction with any other discounted offers.

What about special offer rates, packages and entertainment breaks?
If you are booking a hotel, and the rates/package shown on the web are different to the ones in an offer. Please highlight the offer rate in the special comments section of the booking form. When you type the offer in the comments section the rate will NOT automatically change to that offer Classic Britain will correct the rates and email you the correct per person per night rates, together with the total cost of your holiday.

Can I book Christmas and New Year breaks on the short break rate?
Our short break rates or any special offers are not valid during the festive period(23 December - 2nd January), however festive breaks can be viewed on our Seasonal Offers section. Festive breaks are sold as packaged rates and unless otherwise stated are only available for the amount of nights shown.

What happens if a booking is made within 24 hours of arrival?
Transmit your booking as normal and we will endeavour to reply right away. In the event you have not heard from us before you depart, please contact Classic Britain on 01357 529129 for your confirmation.

What is the payment procedure?
Classic Britain ask for a credit or debit card to secure your booking. No payment is taken from this card by us or the hotel. Payment is then made at the hotel by guest on departure. This can be made either by credit/debit card, cash or cheque.

If you do not have a credit or debit card to hold the booking we then ask for a Cheque to be sent within 5 days of making the booking for the amount of £60.00. Once the Cheque is received at Classic Britain it will then hold your booking for you and be deducted from your total to pay at the hotel.

What about Children?
In most cases children under 15 years sharing a room with two adults receive free accommodation, and pay for meals. Children must be sharing with two adults in the same room to receive childrens rate entitlement. All hotels rule of thumb rates are a follows:

0 - 4 years.
No charge for accommodation, pay for meals as taken.

5 - 9 years.
£5 Bed & breakfast. £10 Dinner, bed & breakfast.

10 - 14 years.
£10 Bed & breakfast. £18 Dinner, bed & breakfast.

Where available, all children have free use of hotel leisure facilities, but please check with your hotel for any child restrictions. Children's charges are calculated in the price shown and payable at the hotel.These rates are not valid during the festive season. If you wish to know more about the exact rates before you book, then please email enquiries@classicbritain.co.uk

Is the price quoted likely to change before arrival?
Prices are guaranteed, unless the government VAT should change. Prices shown on each hotel screen is based on a per person per night basis, sharing a twin or double room, and includes accommodation with private facilities, full hot breakfast, and if you have booked dinner, then this is a choice 3 course plus coffee. Also prices include 17.5% VAT.

What happens if I have to cancel my booking?
If you have to cancel your booking, you should contact Classic Britain Central Reservations right away. On no account contact the hotel. There is a scale of cancellation charges as follows:

Unfortunately, we are unable to refund any cost for extra items booked on your behalf such as green fees, or rail tickets.

When are the check in and out times?
You can check in anytime after 15.00 hours. If you are going to be very late in arriving, then it would be helpful if you could let the hotel know. Check out time is by 11.00 hours.

When are the mealtimes?
Although there may be slight variations, breakfast is served between 07.30-09.00 hours, and a little later on Sundays. Dinner is served between 18.30-20.00 hours.

What happens if there is a problem?
If you are not happy with any aspect of your hotel, please notify a member of the management team right away, so they have the opportunity to rectify matters. If you are still unhappy then contact Classic Britain Customer Support on 0845 1306 241 and we will assist you as much as we can. If after your stay you are still unhappy, then please write to Classic Britain.

Is all the information on this website accurate?
We endeavour to provide you with the most up to date information about all our hotels. Some hotels may have specific policies regarding the use of their facilities. If you wish further information, please contact Classic Britain. However, we cannot be held responsible for any genuine errors or omissions. As we are constantly updating our website, we reserve the right to change, amend or vary arrangements without notice. Any variation in prices, or a major change, will be notified to you in writing prior to your arrival.

Disclaimer
Classic Britain will not be held responsible if the hotels fail to provide any services which have been confirmed, in the following circumstances:

1. Industrial action by employees at either hotel, Classic Britain or a major supplier.
2. Destruction or damage to the hotel or Classic Britain offices.
3. Civil disturbance or riot.
4. Postal, fax or email bookings which do not reach Classic Britain on time. Or Where Classic Britain cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inopertive fax machine or e Mail server error or pc not able to accept incoming mail.
5. The necessary payments have not reached Classic Britain on time.